FAQ
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FAQs:
[/vc_column_text][vc_empty_space height="40px"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]PAY:
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title="Payment options:" tab_id="1558110088671-5e5771ac-d7d7"][vc_column_text css=""]You can pay using common credit cards, PayPal, PayPal purchase on account and prepayment.
Please note that with each payment you will be redirected to the respective payment provider's website to complete the payment.
We can only process and ship your order after successful payment.
[/vc_column_text][/vc_tta_section][vc_tta_section title="Purchase on account:" tab_id="1558110088682-8f2244e9-a8bd"][vc_column_text]"PAY LATER" via Paypal possible after 30 days.
Payment is processed and collected here by PayPal.[/vc_column_text][/vc_tta_section][vc_tta_section title="Coupon Codes:" tab_id="1558110186751-2d3a4ba9-b3c1"][vc_column_text]You can redeem current coupon codes or discounts at the end of the order process; the respective percentage of the promotion will then be deducted automatically.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
SHIPPING & DELIVERY:
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title="Shipping/ Delivery:" tab_id="1558110265116-d8d0375b-7ba0"][vc_column_text css=""] We ship to all countries of the European Union (EU).
Shipping within Germany costs €6.90 including VAT – regardless of the order value and weight.
Shipping within Germany takes approximately 3 to 4 working days outside of the season.
All shipments outside of Germany currently have a delivery time of approximately 3-5 business days. (However, it can always be faster—we'll try our best for you.)
As soon as your order is on its way, you'll receive a separate email with the shipment details so you can track your package from that point on. If the tracking link doesn't work, you can also enter your shipment number on the DHL website ( //www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html ) and track the package there.
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This is generally possible - please send us a note in your order or send us an email - we will then clarify everything and get it started.
Please note that there are additional costs here.
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RETURN & CREDIT:
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title="Returns and Refunds:" tab_id="1558652203357-dbddb576-1837"][vc_column_text css=""] If you wish to return your shipment or parts of it, please send the order/parts of the order back to us within 14 days at your own expense, preferably in the original packaging and adequately insured.
Please be sure to fill out the enclosed return form, stating your order number, name, reasons and, if applicable, account details depending on your payment method.
In the event of a complaint or incorrect shipment, we will of course cover the return costs.
Please request a return label from our customer service at:
In case of a return, we ask you to ensure that the parts are in perfect condition.
Please return the original items to us.
In the event of deterioration of the returned items, for example due to soiling or damage, we reserve the right to refuse acceptance of the return and, if necessary, to claim compensation within the framework of the statutory provisions.
The goods must/may:
- be unworn and unwashed (will be checked)
- Return tape must be intact and attached to the part.
- no stains, no odors, (no deodorant/make-up stains or traces of perfume)
- no labels, tags or similar items may be detached or cut out.
This will be carefully checked during our returns process according to our guidelines.
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Return in store:
This is generally possible!
-->But not during the high season from 1 August to 15 October!!!<--
If possible, announce it in advance.
The return form must also be completed in full - packaging must be disposed of by yourself.
If the above criteria are not met, no return can be made in the STORE.
We also check the goods in the store carefully according to the criteria mentioned above and you will receive a copy of your return form as confirmation.
Please note that the refund will be processed via payment and may take a few days.
INFO:
From now on, we will charge a processing fee of €2.00 for returns, which will be deducted from any refund made using any payment method.
You have the option of returning the goods to us within 14 days of receiving them.
You can also find all information on the subject of cancellation in our terms and conditions .
After checking the items you have returned, we will process your refund within 14 days. Please be patient and refrain from sending additional emails. We try and are usually faster outside of the peak season from July to October.
The payment method you used to pay for your order will always be used.
Please note that returns for purchases in the STORE must be considered separately; we have different guidelines here.
There is no 14-day exchange/return policy. (You'll find a notice about this at our checkout.)
We are happy to offer a refund with a voucher.
You have the option to exchange the item in its original condition within 5 working days.
This exchange is only possible upon presentation of the receipt. After inspection of the goods, you will be issued a personalized voucher for the amount.
This can be redeemed within one year. Cash payment is not possible.
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MISCELLANEOUS:
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We recommend that you read the care label carefully and follow the instructions.
To enjoy your
If you have a dirndl or other items, it should definitely be dry-cleaned – due to the delicate materials, which often contain wool, silk, etc., this is the best way. We can distinguish between hand-washing and machine-washing, and we cannot accept returns of broken or destroyed garments. These are also excluded from returns, as we usually specify dry-cleaning for our high-quality items.
Some products, such as blouses, shirts or knitwear, can also be machine washed carefully, gently and gently.
Here too, we would like to point out that the CARELABELS were created after careful examination and washing tests with our sewing department.
Therefore, even if the clothes have been washed incorrectly, they are checked carefully, as it is easy to see if the temperature has been too high.
—> Please always read the washing instructions for each product.
We assume no liability for improper care!!! (No returns or exchanges!)
[/vc_column_text][/vc_tta_section][vc_tta_section title="Complaints:" tab_id="1558110452270-7778c185-0153"][vc_column_text]In the event of a complaint, please use the enclosed return slip in your package. There you can indicate that the item is defective.
In the event of a complaint, we would also be happy to receive an email directly, including pictures of the defective item. This will help us continuously improve our product quality.[/vc_column_text][/vc_tta_section][vc_tta_section title="Gift - Vouchers:" tab_id="1558110538635-2487ea75-d1b6"][vc_column_text]
You can get these both in
Online shop (here:) as well as in our JAN&INA Trachten STORE.
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You are welcome to subscribe to this newsletter - just enter your email address.
We will then always inform you about great promotions, news and updates from the JAN&INA traditional costume world.
You can also unsubscribe from this easily and without any problems.
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Do you have a specific question or are you looking for something specific?
Feel free to send us an email at any time to servus@janinatrachten.de
We will get back to you as soon as possible – Monday to Friday we aim to respond within 24 hours.
We look forward to hearing from you!
You can reach us by phone Tuesday to Friday from 12:00 to 18:00 at:
+49 (0) 89/740 38 297
Feel free to follow us on
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Your JAN&INA traditional costume team
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