[vc_row][vc_column][vc_empty_space height="40px"][vc_custom_heading text="RIGHT OF WITHDRAWAL" font_container="tag:h2|font_size:26px|text_align:left" use_theme_fonts="yes"][vc_empty_space height="20px"][vc_column_text]If you are a consumer, you have a statutory right of withdrawal, so you can revoke your contractual declaration in accordance with the following instructions:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
(Company JAN&INA Trachten - Owner Janina Maria Sendner, Hiltensperger Str. 36, 80796 Munich,
Telephone: +49 89 231 466 69, Fax: +49 906 999 895 05, ) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
A notice:
The goods should be returned in their original packaging, including all accessories and packaging components, if possible. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against any transport damage. Damage and contamination to the returned item should be avoided. Please note that the right of withdrawal and its consequences apply regardless of compliance with this notice; it is merely intended to facilitate the return process.
Sample cancellation form
You can download the sample cancellation form
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